From your app, select MORE > CONTACTS You will see a list of all users and whether they are set to be called before or after the police or if they are to be notified when a rule fires NOTE: Two (2) contacts must be called prior to police dispatch…
Locked Our of Your Mobile App
If you enter you password incorrectly 5 times in a row, then the app will lock itself for 30 min. To unlock the app, Wait 30 min and the app will unlock on it’s own OR Contact a customer service representative and request that they manual unlock the app
Managing Your Secret Word
The security secret word (also known as the central station passcode) is used in alarm situations when the central monitoring station calls the emergency contact(s) to verify an alarm. It validates that the person answering the telephone is authorized to take the call. When an alarm is sent to a…
Managing System Keypad Codes
The Master keypad code and the secret word was set up by the technician at the time of installation. The Master keypad code has full access to all the security options available to the subscriber. Keep this code safe. Additional keypad codes can be added to the system for other…
Adding a Keypad Code
From the App Select More > Keypad Codes > ‘+’ icon > Enter your current master code > Enter your new code From the Touchscreen From the Home screen, tap the Settings app. Enter the Master keypad code. The Settings menu is displayed. Tap Security > Manage Keypad…
Editing a Keypad Code
From the Home screen, tap the Settings app. Enter the Master keypad code. The Settings menu is displayed. Tap Security > Manage Keypad Codes > Edit (beside the code you wish to edit). The edit keypad code screen is displayed. Enter new keypad code details as needed.…
Understanding and Managing Duress Codes
The Duress keypad code is used to disarm the system and send a silent alarm to the central monitoring station. It gives the appearance of disarming the security system if an intruder is forcing you to disarm your system. IMPORTANT: By default, the Duress Code is disabled. To enable and…
Sending an Emergency Alarm
You can manually trip an alarm in the event of an emergency by pressing the Emergency button on the touchscreen. Emergency alarms are reported without an Entry delay or Alarm Transmission delay. To manually trip an alarm: Press the Panic button on the lower front of the touchscreen. The emergency…
Disarming the System and Understanding What Happens During an Alarm
To enter the premises without immediately generating an alarm, you must use an entry/exit door and enter the correct keypad code using any user interface to disarm the system before the entry delay period expires or disarm your system using the mobile app prior to entry. The entry delay begins when…
Canceling The Arming Process
When you arm the system, the Security Status header displays a countdown of the number of seconds until the Exit Delay is over. You can cancel the arming process before it is complete. Tap the Security Status header while it is displaying a countdown. The Security app is displayed with…