Troubleshooting Hub Connectivity

Troubleshooting Hub Connectivity

  • Confirm that the hub is connected to your network properly
    • One end of the Ethernet cable should be connected to the WAN port on your HUB, and the other end to any available LAN port on your home router or modem.
    • The power adapter from the HUB, should be plugged into a wall outlet or surge protector.

hubconnect

Once all of your connections are confirmed, check the status of the LEDs.

hubpowerled

 

 

 

POWER

Off – No Power

Green(Solid) – The Hub is ON

Green(Flashing) – The Hub is ON. Firmware update in progress.  Do not unplug the Hub.

 

 

hubconnectivityled

 

CONNECTIVITY

Red – No Connection to the router/modem.

Amber(Flashing) – Not activated to the Service Provider servers.  Connected to the router/modem but not connected to the server

Amber(Solid) – Activated to the Service Provider servers.  Connected to the router/modem but not connected to the server.

Green – Activated and connected to the Service Provider servers.

 

 

hubwifiled

 

WI-FI

Off – No cameras connected to the Hub(assuming the Hub is powered and not in the process of turning on).

Green(solid) – Cameras connected to the Hub.  Not currently being viewed.

Green(flashing) – Cameras connected to the Hub.  Currently being viewed.

 

 

 

 

hubdevicesled

DEVICES

Off – No non-camera device is paired to the system(assuming the Hub is powered and not in the process of turning on).

Green(Solid) – Sensors in system.  No troubles.

Green(Flashing) – Looking for sensors to add to the system.

Amber – Atleast one(1) sensor is reporting a trouble.

 

 

 

If your hub is not light up correctly (Green Power, Green Connectivity), Reboot Your Hub and confirm that you have a good broadband connection.