What if an “SD Card corrupt” trouble appears on the touchscreen or Subscriber Portal after initially inserting the SD card?
- Make sure that the SD card is not locked.
- Ignore the trouble. This trouble will clear when recording begins. If the touchscreen is not able to reformat the SD card, you will need to replace the SD card.
What if the SD card is removed from the touchscreen while recording is in progress?
- Be sure to turn off recording before removing the SD card. Removing the SD card while recording is in progress may corrupt the SD card. Recording should resume if the SD card is reinserted. If the SD card became corrupt and the touchscreen was not able to reformat it, a trouble message will be displayed on the touchscreen and on the Subscriber Portal and you will need to replace the SD card.
What if the touchscreen does not recognize the SD card?
- Make sure that the SD card is not locked.
- Reboot the touchscreen with the card inserted; this will not cause a trouble message in the touch-screen or Subscriber Portal unless the SD card is corrupted or locked.
- Micro SD card with adapter is not supported.
What if my iCamera/OC810 does not support continuous recording?
- The camera firmware must be upgraded. Contact Customer Care for more information.
What if video quality is poor or there are gaps in recording?
- Ensure that the camera is within appropriate range of the router or gateway to which the touch-screen is connected.
- The SD card may be corrupted or defective. Press the Delete All Recordings button to delete everything from the SD card (i.e. reformat the SD card). If that does not improve video or record-ing quality, consider replacing your SD card.
IMPORTANT:
Your videos will be permanently deleted.
What if a video file transferred to the USB drive is less than one hour?
- The video may be corrupted.
- The camera may have been offline during that time.
- Video recorded from cameras with different resolutions during that hour may produce a different file per camera.