Uncategorized retail Clint Wolford February 8, 2017 Support Support Tickets Description of Issue*Provide a brief description of the troubleTechnician*TiffanyTanjiTarynJerisiaPlatform*ReadyHomePERSTrouble Type*-HardwareFirmwareConnectivityActivationPortalsAppsHardwareTouchscreenHubCameraLightThermostatSensorsTouchScreen/HubZigbee/WhitelistBatteryUser EducationNot Working/ReplacedOtherCameraStreaming ProblemsConnectivity IssuesUser EducationFaulty/ReplaceFunctionaility/InstallationOtherLightRule ProblemConnectivity IssuesUser EducationFaulty/ReplacedFunctionality/InstallationOtherThermostatSchedule ProblemConnectivity IssuesUser EducationFaulty/ReplacedWiring/InstallationOtherFirmwareUpgrade FailedIncorrect BuildSchedule Batch RequestConnectivityBroadbandCellularActivationInventory ProblemsConnectivity ProblemsActivation EmailOtherPortalsIncorrect PasswordLocked outDisplay/Browser ProblemsOtherBroadbandResolved with PowercycleUpstream Network IssueUnresolved/Hardware ReplacedOtherCellularResolved with Power CycleInactive SIMUnresolved/Hardware ReplacedOtherSensorsRule ProblemConnectivityUser EducationFaulty/ReplacedFunctionality/InstallOtherPERS ProblemConnectivity TelephoneAlarm ReportingAccount ProblemCellular ProblemOther Related PostsAdding LightsReplacing the Batteries – ThermostatsTESTING THE THERMOSTAT(PEARL)Defaulting the Kwikset SmartCode 910 and 914 DeadboltDefaulting SMC Water SensorVisonic Door/Window Sensor (MCT-370) Related ← Visonic Door/Window Sensor (MCT-370) NEST and ReadyHome →