Power off all networking equipment, including the HUB, any personal router, and your cable modem, or device providing your internet connection. Power up ONLY the first device(the device that provides your internet connection, i.e. cable modem) and allow it to come completely back online. With a computer connected to the…
Managing Your Hub – Rebooting and Diagnostics
You might need to reboot your Hub when your Touchstone system is responding slowly, or when directed by a Customer Support representative. To reboot the hub, click Settings from the toolbar and click on the Hub icon to display the Hub Diagnostics Page.. Click Reboot Hub. Devices that have been paired with…
Managing Your Hub – Hard Reboot
Sometimes it is necessary to reboot networking equipment and the hub is no exception. When you experience network related problems, follow these simple steps. 1) Power off the HUB for 30 seconds and restore power. 2) Wait for the second light from the bottom to flash AMBER. 3) Are you…
Verifying Broadband Connectivity
The Ethernet cable coming from your internet connection should be in the WAN port and the LEDs should look like this. The power LED should be GREEN The Network LED should be blinking AMBER If your LEDs are properly lit, connect a PC to the LAN port…